97bet Responsible
Gaming Commitment

1 Age Restriction & Verification

The minimum age to register and play on 97bet is 18 years. This is a strict, non-negotiable requirement that applies to every player in Bangladesh regardless of the game type, deposit method, or promotional offer involved. By creating an account, you confirm that you are at least 18 years of age.

97bet verifies age at the point of registration by collecting your date of birth. In addition, we conduct identity document checks (National ID card or passport) as part of our Know Your Customer (KYC) process. If we have any reason to believe that a player is under 18, the account will be suspended immediately and all balances will be withheld pending investigation. Funds credited to an underage account are not eligible for withdrawal and will be returned to the payment source where possible.

We also encourage parents and guardians to use third-party parental control software to prevent minors from accessing online gambling platforms. Tools such as device-level web filters can block gambling sites at the network level, providing an additional layer of protection beyond what 97bet itself can enforce.

2 Our Responsible Gaming Commitment

97bet views responsible gaming not as a regulatory checkbox but as a fundamental part of how we operate. We believe that the long-term success of the 97bet platform depends on our players enjoying their experience sustainably — which means staying within their means and treating gambling as leisure rather than income.

Our responsible gaming programme is built around three core objectives. First, we aim to prevent problem gambling from developing in the first place through proactive tools, clear spending visibility, and honest communication about the risks of gambling. Second, we aim to detect early warning signs in player behaviour — unusual deposit frequency, extended session lengths, repeated attempts to recover losses — and respond with timely, empathetic outreach. Third, we aim to provide an immediate, frictionless exit route for any player who decides they need a break, whether that is a 24-hour cool-off or a permanent self-exclusion.

Every member of the 97bet customer support team undergoes responsible gaming awareness training. Agents are equipped to identify distress signals in player communications and to offer appropriate referrals to both in-platform tools and external support organisations.

3 Player Protection Tools

97bet provides a suite of practical, easy-to-access tools that allow you to shape your gambling experience according to your personal limits. All tools below are available through your account settings or by contacting the 97bet support team via live chat.

4 Deposit & Wagering Limits

One of the most effective ways to keep your gambling within a healthy budget is to set explicit spending limits before you start playing. 97bet makes this straightforward through three distinct limit types, each covering a different time horizon.

Daily Deposit Limit

The daily deposit limit caps the total amount you can transfer into your 97bet account within any rolling 24-hour window. This is ideal if you prefer to set a firm per-session budget. For example, setting a daily limit of ৳2,000 means you cannot deposit more than ৳2,000 between midnight and midnight BST, regardless of how many individual transactions you attempt.

Weekly Deposit Limit

The weekly limit applies across a rolling 7-day period and is suited to players who may not play every day but want to keep their weekly outgoings predictable. A weekly limit of ৳10,000 means that all deposits across any 7-day window are capped at that amount.

Monthly Deposit Limit

For players who think in terms of a monthly entertainment budget, the monthly limit provides a longer-horizon guardrail. Setting a monthly cap of ৳25,000 ensures that your 97bet spending never exceeds your planned discretionary budget for the month.

Loss Limits & Wagering Limits

Beyond deposit limits, 97bet also offers loss limits (capping the total you can lose across a period) and wagering limits (capping the total stake volume, independent of wins and losses). These tools give players granular control over their exposure and are particularly useful for high-frequency game types such as slots or live casino.

5 Self-Exclusion & Time-Out

If you feel that your gambling is no longer under control, or if you simply want to take a meaningful break from the platform, 97bet offers both temporary time-out options and formal self-exclusion at several durations. These tools are available immediately and are treated with the utmost seriousness by our team.

Time-Out (Short Break)

A time-out suspends access to your account for a defined short period without triggering a formal self-exclusion process. Available durations are 24 hours, 48 hours, 72 hours, and 7 days. During a time-out, you cannot log in, place bets, or make deposits. Your account balance is preserved and you can resume play once the time-out period expires, with no action required on your part.

Self-Exclusion (Extended Break)

A self-exclusion is a more formal commitment to stop gambling on the 97bet platform for a specified or indefinite period. Available self-exclusion terms are:

• 1 month — suitable for players who want a firm short-term break.
• 3 months — recommended as a minimum if you are concerned your gambling has become problematic.
• 6 months — a meaningful medium-term pause to address gambling habits.
• 1 year — a longer-term commitment for players experiencing significant difficulties.
• Permanent — indefinite exclusion from the platform. This can only be reversed after a minimum of 5 years and a formal review process.

How to Request Self-Exclusion

To activate a self-exclusion, you can either navigate to Account Settings > Responsible Gaming > Self-Exclusion within your 97bet account, or contact our live chat support team directly. Self-exclusion requests are acted upon within 24 hours at the latest — in most cases, within minutes of the request being received.

6 Recognising Problem Gambling

Problem gambling rarely announces itself clearly. It typically develops gradually, and many people do not realise there is an issue until it has already caused significant personal or financial harm. The following warning signs are worth being honest with yourself about — and with the people close to you.

If you recognise three or more of the above signs in your own behaviour, we encourage you to take immediate action. Use the self-exclusion or cool-off tools described in the section above, and reach out to 97bet support or a professional counselling service. Acknowledging the issue is the most important first step — and it takes genuine courage.

7 Getting Help & Support

There is no shame in seeking help. Problem gambling is a recognised condition that responds well to professional support, and reaching out early leads to significantly better outcomes. 97bet encourages any player who is concerned about their gambling to use both our internal support resources and external professional services.

97bet Internal Support

Our customer support team is available 24 hours a day, 7 days a week via live chat on the platform. If you contact us about a gambling concern, you will be connected to a trained agent who can help you apply account restrictions, initiate a self-exclusion, process a withdrawal of your remaining balance, and point you toward professional resources. There is no waiting period and no judgment — we are here to help.

Email support is also available at [email protected] (plain text — not a clickable link). Response time for responsible gaming emails is prioritised and typically handled within 2 hours during any time of day or night.

Seeking Professional Help in Bangladesh

While Bangladesh-specific dedicated gambling helplines are still developing, the following avenues are available to players across Dhaka, Chittagong, Sylhet, and other major cities who need professional support:

• Licensed counsellors and psychologists in Dhaka and other major cities can provide cognitive behavioural therapy (CBT), which is the most clinically effective treatment for problem gambling.
• Kaan Pete Roi — a Bangladesh-based emotional support helpline that provides confidential listening and referral services for individuals in distress.
• General physicians at hospitals in Dhaka, Chittagong, Rajshahi, and Khulna can provide referrals to mental health specialists with experience in behavioural addiction.
• Gamblers Anonymous (GA) operates internationally and has remote/online support group meetings accessible to Bangladeshi players. GA meetings follow a 12-step peer-support model.
• International helplines such as the UK's GamCare (gamcare.org.uk) and BeGambleAware offer free online chat counselling accessible from anywhere in the world.

8 Protecting Underage Players

97bet takes the protection of minors extremely seriously. Beyond our own age verification measures, we encourage all adults who share devices with children or teenagers to take active steps to prevent access to the 97bet platform and other online gambling sites.

Practical Steps for Parents and Guardians

• Keep your 97bet login credentials strictly private. Never save your password in a browser on a shared device.
• Always log out of your 97bet account when you are finished playing, particularly on shared family devices such as tablets or desktop computers.
• Consider installing parental control or web-filtering software on shared devices. Many Internet Service Providers (ISPs) in Bangladesh offer parental control features as a free account setting.
• Talk openly with children and teenagers about gambling — explain that it is an adult activity, that it carries financial risk, and that the glitzy appearance of online gambling platforms is intentional marketing.
• If you believe a minor has accessed or registered on the 97bet platform, contact our support team immediately via live chat. We will investigate and act without delay.

Recommended Filtering Tools

The following third-party tools can help block gambling content at the device or network level. These are independent services — 97bet does not endorse or have a commercial relationship with any of them — but they are widely recommended by responsible gaming organisations internationally:

• Gamban — a device-level blocking application that prevents access to thousands of gambling websites and apps.
• BetBlocker — a free tool that blocks gambling sites across multiple devices simultaneously.
• Net Nanny / Qustodio — broad parental control suites that include gambling site blocking as part of their category filtering.
• Router-level DNS filtering — services such as CleanBrowsing or OpenDNS can be configured on home routers to block gambling domains for all devices on the network.