97bet Privacy
Policy

1 Information We Collect

When you interact with the 97bet platform — whether browsing as a guest, registering an account, making a deposit, or contacting support — we may collect the following categories of personal information:

1.1 Account Registration Data

To create and verify a 97bet account, we collect your full legal name, date of birth, residential address (city and division within Bangladesh), mobile number, and a chosen username. We also collect a copy of a government-issued identity document (such as a National ID card or passport) as part of our Know Your Customer (KYC) verification process. This information is mandatory — without it, we cannot open or maintain a player account in compliance with our internal anti-money-laundering (AML) standards.

1.2 Financial & Payment Data

When you deposit or withdraw funds on 97bet, we collect the mobile wallet number or bank account details associated with the transaction (for example, your bKash or Nagad registered number, or your Dutch-Bangla Bank / BRAC Bank account reference). We do not store full card numbers or mobile banking PINs on our servers. Payment data is handled through our payment processing partners and is subject to their own security protocols.

1.3 Technical & Usage Data

Our servers automatically log certain technical information each time you visit or use the 97bet platform. This includes your IP address, browser type and version, device model and operating system, screen resolution, referring URL, pages visited, time spent per session, and click-path data. This data is collected in aggregate and is used for platform performance monitoring and security threat detection — not for individual profiling.

1.4 Communications Data

If you contact 97bet's support team via live chat or email, we retain a record of that correspondence — including the content of messages, timestamps, and the support agent's responses. This is kept to maintain service quality, resolve disputes, and meet our internal audit obligations.

2 How We Use Your Information

97bet processes personal data only where there is a lawful basis for doing so. The primary purposes for which we use your information are as follows:

• Account management: To create, verify, and maintain your 97bet player account, including identity verification and KYC compliance.
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer channels — and to reconcile your account balance accurately.
• Platform security and fraud prevention: To detect and prevent unauthorised access, multi-accounting, bonus abuse, money laundering, and other fraudulent activities that may harm the platform or other players.
• Responsible gaming: To monitor betting behaviour patterns and proactively contact players showing signs of excessive or problematic gambling in accordance with our Responsible Gaming policy.
• Customer support: To identify you when you contact us, access your account history, and resolve queries, complaints, or disputes effectively.
• Service improvement: To analyse aggregate usage data that helps us improve platform performance, expand our game library, and optimise the deposit and withdrawal experience for players across Bangladesh — from Dhaka and Chittagong to Sylhet and Rangpur.
• Legal and regulatory compliance: To fulfil record-keeping obligations and respond to lawful requests from competent authorities where required.
• Promotional communications: With your explicit consent, to send you information about 97bet promotions, tournaments, and seasonal offers relevant to your gaming preferences. You may withdraw this consent at any time.

3 Cookies & Tracking Technologies

The 97bet platform uses cookies — small text files placed on your device — and similar tracking technologies such as web beacons and local storage objects. These technologies serve the following specific purposes:

97bet does not deploy third-party advertising or behavioural retargeting cookies. You may manage or delete cookies at any time through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to the 97bet platform.

4 Data Sharing & Third Parties

97bet does not sell, rent, or trade your personal data. We share information with external parties only in the following limited, controlled circumstances:

4.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction data with payment partners such as bKash, Nagad, Rocket, and Upay. These providers receive only the minimum data required to complete the transaction and are contractually bound to use it for no other purpose.

4.2 Identity Verification Partners

For KYC verification, we may use third-party identity verification services that cross-reference the documents you submit against official databases. These providers operate under strict confidentiality agreements and are prohibited from retaining your documents beyond the verification period.

4.3 Technology Infrastructure Providers

Our platform is hosted on cloud infrastructure provided by reputable technology companies. These providers process data on our behalf under data processing agreements and have no independent right to use your personal information.

4.4 Game Software Providers

Some games offered on 97bet are powered by third-party studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive anonymised session identifiers required to serve the game content. They do not receive your full name, financial data, or contact details.

4.5 Legal & Regulatory Disclosures

We may disclose personal data where required by law, court order, or lawful request from a competent authority. In such cases, we will share only the minimum data required to comply with the legal obligation and will notify affected users where we are legally permitted to do so.

5 Data Retention & Storage

97bet retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active account data (name, contact details, KYC documents): Retained for the lifetime of your account plus a minimum of 5 years after account closure, in line with standard AML record-keeping practice.
• Transaction records (deposit and withdrawal history): Retained for a minimum of 5 years from the date of the transaction.
• Support correspondence: Retained for 3 years from the date of the last interaction, unless the matter is subject to an ongoing dispute or investigation.
• Technical and usage logs: Typically retained for 12 months in a rolling window, after which older logs are deleted or irreversibly anonymised.
• Responsible gaming records: Retained for the lifetime of the account plus 5 years to support any retrospective responsible gaming reviews.
• Marketing consent records: Retained until you withdraw consent, plus 2 years thereafter as evidence that consent was properly obtained.

When the applicable retention period expires, 97bet deletes or anonymises the data in a secure manner. Physical documents, if any, are shredded. Digital records are overwritten using industry-standard data destruction protocols.

6 Your Privacy Rights

As a 97bet player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team via live chat or at the email address shown in the footer of this page.

• Right of access: You may request a copy of all personal data we hold about you. We will respond within 30 days of receiving a verified request.
• Right to rectification: If any information we hold is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described above.
• Right to restrict processing: In certain circumstances, you may request that we limit the way we process your data — for example, while a dispute about accuracy is being resolved.
• Right to data portability: You may request your personal data in a structured, machine-readable format so you can transfer it to another service provider.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to the processing of your personal data for purposes based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

7 Data Security Measures

97bet employs a layered, defence-in-depth approach to protecting your personal data. Our security measures include both technical controls and organisational practices designed to prevent unauthorised access, disclosure, alteration, or destruction of the information we hold.

7.1 Technical Controls

• All data transmitted between your browser or app and 97bet's servers is encrypted using TLS 1.3 (SSL). Our platform enforces HTTPS across all endpoints — no unencrypted HTTP connections are permitted.
• Stored personal data and payment records are encrypted at rest using AES-256 encryption on access-controlled infrastructure.
• Player passwords are hashed using a modern, salted hashing algorithm. Under no circumstances are plaintext passwords stored or transmitted.
• Our infrastructure is protected by network-level firewalls, intrusion detection systems, and DDoS mitigation services.
• Access to production databases containing personal data is restricted to authorised personnel on a strict need-to-know basis, with multi-factor authentication enforced for all administrative access.
• We conduct regular vulnerability assessments and penetration testing on the 97bet platform infrastructure.

7.2 Organisational Controls

• All 97bet staff who handle personal data receive regular training on data protection obligations and information security best practices.
• Third-party vendors who process personal data on our behalf are subject to due diligence reviews and are required to sign data processing agreements before receiving any access to player data.
• We maintain an internal data breach response procedure. In the event of a confirmed breach that poses a risk to players' rights, we will notify affected individuals without undue delay.

8 Policy Updates & Contact

97bet reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, legal requirements, or industry standards. When we make a material change to this policy, we will:

• Update the "Effective Date" and "Last Reviewed" fields shown at the top of this page.
• Display a prominent notice on the 97bet platform for a minimum of 14 days following the change.
• Where the change materially affects how we use your data, seek fresh consent if required.

We encourage you to review this Privacy Policy periodically. Your continued use of the 97bet platform after the effective date of a revised policy constitutes your acknowledgement of the updated terms.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 97bet handles your personal data, please reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within 3 business days.

Email: [email protected] (plain text — not a clickable link)
Live Chat: Available 24/7 directly on the 97bet platform
Response time: Under 4 hours for email; under 90 seconds for live chat
Operating hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)